Shipping policy
Last Updated: February 24, 2024
This Shipping Policy explains how orders placed with Borderland Vault are processed and delivered.
Shipping Area
We currently ship physical products within the United States.
Orders must include a valid and deliverable U.S. shipping address.
Shipping Cost
Standard shipping is FREE on eligible U.S. orders.
Any applicable alternative or expedited shipping charges will be displayed at checkout before payment is completed.
Order Processing
Orders are generally processed within:
1 business day
Business days are Monday through Friday, excluding recognized public and carrier holidays.
Orders placed on weekends or holidays may begin processing on the next business day.
Estimated Transit Time
After processing and shipment, estimated delivery is generally:
6–7 business days
Estimated Total Delivery Time
Processing and transit time combined generally result in an estimated total delivery period of approximately:
7–8 business days
Delivery dates are estimates and are not guaranteed.
Carrier delays, weather conditions, holidays, incorrect addresses, transportation disruptions, or other circumstances outside our reasonable control may affect delivery.
Tracking
When tracking is available, shipment information will be sent to the email address provided during checkout.
Tracking may require additional time to become active after shipment information has been created.
Shipping Carriers
Orders may be shipped using available shipping or fulfillment partners depending on destination, inventory location, and operational requirements.
Carrier information will generally appear with the tracking details when available.
Address Changes
Customers are responsible for providing an accurate and complete shipping address.
If you notice an error after placing an order, contact us as soon as possible.
Once an order has shipped, we may not be able to modify the shipping address.
Multiple Shipments
Some orders may be shipped separately depending on product availability or inventory location.
If this occurs, you may receive multiple packages or tracking numbers.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible with:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging
Contact Information
Borderland Vault
Inside The Shoppes at Solana
750 Sunland Park Dr
El Paso, TX 79912
United States