Shipping policy

Shipping Policy

This Shipping Policy explains how Borderland Treasures processes and delivers orders placed through our website.

Business Information

Store Name: Borderland Treasures

Website: BorderlandTreasures.com

Business Address: 7861 San Jose Rd, El Paso, TX 79915, United States

Phone: (915) 491-6845

Email: support@borderlandtreasures.com

Shipping Coverage

We currently ship orders within the United States.

Order Cut-Off Time

Orders placed before 2:00 PM CST (local time) are processed the same business day. Orders placed after this time will be processed on the next business day.

Handling Time

Orders are prepared and dispatched within 1-2 business days after payment confirmation.

Estimated Delivery Time

Delivery typically takes 5-8 business days after shipment. Delivery times are estimates and may vary due to carrier operations or external factors.

Shipping Cost

We offer free shipping within the United States. No additional shipping charges are applied at checkout.

Tracking Information

Tracking information will be provided once your order has been shipped. Please allow up to 24 hours for tracking updates to appear.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us so we can review the issue and assist you.

Sustainability Commitment

Borderland Treasures supports environmentally responsible practices, including sustainable sourcing and reducing packaging waste where possible.

Contact Information

For questions regarding returns, exchanges, or refunds, please contact us:

Email: support@borderlandtreasures.com

Phone: (915) 491-6845

Address: 7861 San Jose Rd, El Paso, TX 79915, United States