Contact information

Last Updated: February 24, 2024

Thank you for shopping with Borderland Vault.

Our customer support team is available to assist with questions regarding products, orders, payments, shipping, tracking, returns, refunds, cancellations, and general store information.

Customer Support

Borderland Vault
Inside The Shoppes at Solana
750 Sunland Park Dr
El Paso, TX 79912
United States

Email: support@borderlandtreasures.com

Contacting Us About an Order

When contacting us regarding an existing order, please include:

  • Your full name

  • Your order number

  • The email address used during checkout

  • A brief description of your question or issue

Providing this information helps us locate your order and respond more efficiently.

Product Questions

If you have questions regarding product condition, availability, edition, language, packaging, or other product details, please contact us before placing your order.

Returns and Refunds

For questions regarding returns or refunds, please include your order number and the reason for your return request.

Return eligibility is subject to our Return and Refund Policy.

Response Times

We aim to respond to customer inquiries as soon as reasonably possible during normal business days.

Response times may be longer during weekends, holidays, major product releases, or periods of unusually high order volume.