FAQ

Last Updated: February 24, 2024

Welcome to the Borderland Vault FAQ.

Below are answers to common questions regarding our products, shipping, orders, returns, and customer service.

What does Borderland Vault sell?

We specialize in physical collectible products, which may include:

  • Trading cards

  • Sports cards

  • Booster boxes

  • Booster packs

  • Hobby boxes

  • Sealed collectible products

  • Card accessories

  • Other collectible merchandise

Are your products physical products?

Yes.

Unless clearly stated otherwise on the applicable product page, products available for purchase are physical goods that are shipped to the customer.

Are your products authentic?

We make reasonable efforts to source and sell legitimate products from trusted suppliers and distribution channels.

Product packaging and appearance may vary depending on manufacturer updates or production runs.

Do you offer free shipping?

Yes.

We offer free standard shipping on eligible U.S. orders unless otherwise stated during checkout.

How long does processing take?

Orders are generally processed within:

1 business day

How long does shipping take?

Estimated transit time is generally:

6–7 business days after processing

The total estimated delivery period is therefore approximately 7–8 business days in normal circumstances.

Will I receive tracking?

Tracking information is provided when available after your order has been dispatched.

Tracking may take additional time to update after shipment information is created.

Can my order arrive in multiple packages?

Yes.

Products may occasionally ship from different fulfillment locations.

In that situation, your order may arrive in more than one package.

Can I cancel my order?

Contact us as soon as possible if you want to cancel an order.

We cannot guarantee cancellation after an order has entered processing or shipping.

What is your return period?

Eligible products may be returned within 30 days of delivery, subject to our Return and Refund Policy.

Can I return an opened booster box or trading card product?

Generally, sealed trading card and collectible products must remain unopened to qualify for a change-of-mind return.

Opened or unsealed trading card products may not qualify unless the item arrived damaged, defective, or incorrect.

What if my product arrives damaged?

Contact us as soon as possible at:

support@borderlandtreasures.com

Please provide your order number and photographs showing the damage where appropriate.

When will I receive my refund?

Approved refunds are issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Can I change my shipping address?

If your order has not shipped, contact us as soon as possible.

We will attempt to update the address where operationally possible.

Once a package has shipped, we may not be able to modify the delivery address.

Why does my tracking not show updates immediately?

Carriers may require additional time to scan and update newly created tracking numbers.

Tracking status may therefore remain inactive temporarily after shipment information is sent.

Do prices change?

Prices may change based on factors such as product availability, market conditions, supplier costs, and inventory.

The price displayed and accepted during checkout applies to the applicable transaction, subject to correction of obvious errors where legally permitted.

How can I contact Borderland Vault?

Borderland Vault
El Paso, TX
United States

Email: support@borderlandtreasures.com

★★★★★ Customer Reviews

What customers are saying

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Customer review photo
Leon Dehne
★★★★★
It's my first time buying Destined Rivals, and I just pulled the best card I could imagine. 10/10
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Albin Baumann
★★★★★
Atendeu as expectativas, sleeves, dados e separadores lindos. Abri os pacotinhos por pura diversão com minha esposa e queria conhecer oq é uma elite trainer box. Fiquei satisfeito e a loja se mostrou confiável pq o produto veio devidamente lacrado e foi também bem embalado. Parabéns loja do Toguro. Vcs foram nota 10.
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Sam Metze
★★★★★
Got this box for my daughter. We saw they were cheaper than most and needed a lot because she earns a pack by doing chores. We were kinda hesitant because there are a lot fakes out there trying to scam you with these cards. Well she got a Gengar Vmax hollo. We sent it off to get graded and it was graded a 9! Will definitely be buying more.
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Isaac Walker
★★★★★
I have had issues in the past when purchasing new/sealed Pokemon products off of Borderland Vault, and was very happy to see that this was not the case and everything was factory sealed/in-tact. I was super happy with the cards I got out of the box I received - a full-art secret rare Espeon VMAX, alternative/full art Mew, Cinderace VMAX, one full-art trainer, five ultra rare V cards, along with a good amount of regular holo cards and reverse-holo rares that I did not have. Overall very happy with this purchase and have already ordered another!
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Kasper Kahler
★★★★★
Package came in a little damaged but its expected when traveling through the delivery system. The hits were amazing, I attached a few of my favorite hits but its definitely worth buying from Borderland Vault. Shipping was quick and there were updates for it constantly. Makes life easy and its a trusted source.
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Luis Ohly
★★★★★
Everything was sealed, actual booster packs don’t seem to be bent or damaged in any way. Price was great and came exactly as described. Will definitely be buying again.
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Niels Radnitz
★★★★★
This is worth it I got one of the rarest cards and this would be an awesome gift for your kids or one of your friends. 10 out of 10 I might buy this again.
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Ben Laar
★★★★★
I've ordered sets before on Borderland Vault. This set appears to be like the others. I don't see anything that makes me think the package was tampered with.
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Harald Bergler
★★★★★
It's my first time buying Destined Rivals, and I just pulled the best card I could imagine. 10/10
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Patrick Goedde
★★★★★
Concern that it would not be with the original wrapping, but it is 100% legit. A small dent but nothing horrible for a sealed collector. Highly recommend this seller.
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Helge Fleischmann
★★★★★
I bought this and did not know how much I was going to get. I got six hollows, 3 normal GX cards, 1 Lapras GX full art and 1 hyper rare Umbreon GX so 11 total value cards. But be careful you can get a box that was opened.
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Reiner Surmann
★★★★★
When my son opened it he was thrilled what he saw he saw so many booster packs he pulled Espeon GX hyper rare he also pulled Lurantis GX full art, Team Skull Grunt full art, Solgaleo GX, Lapras GX, Incineroar GX, Umbreon GX, some holos and reverse rares.
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Torben Niedermayer
★★★★★
I was hesitant based on other reviews, however those people are full of it. Neither the box or the packs are tampered with. Open 6 packs so far and got 1 GX and bunch of Holos.
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Dennis Reichen
★★★★★
Factory Sealed booster box. No signs of tampering. Good communication and fast shipping.
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Tom Mallwitz
★★★★★
The product came fast and my son had some great pulls. The only thing I would suggest is putting some bubble wrap or something to keep the product from shaking around. We had a blast opening them and the price was fair compared to other sellers.
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Andre Preisner
★★★★★
It was worth it. Good pulls. Box was not tampered with. Make sure you trust your seller.
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Mike Krauser
★★★★★
It was marked up a lot to be fair but was clearly sealed and it’s exactly what it claims to be. I even pulled 2 of the best cards in the set from the 9 packs. Def recommend if you don’t mind the steep price tag.
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Marius Tauber
★★★★★
Legit and comes with pokemon TCG Live redeem cards. Got this two days ago on July 28th 2025 and everything looked legit. This was worth the value. Will be buying more from this vendor.
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David Goedde
★★★★★
I was concerned about ordering it through Borderland Vault but it came in on time, looked legit and once I open the box, everything was there, including the promo card and the packets were sealed. I got lucky I pulled the Misty card so I was happy with the results.
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Oliver Engelmann
★★★★★
Legit with some pretty heavy hitting pulls. Only 4 stars because of price but 10/10 overall experience.
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Leon Dehne
★★★★★
Got some REALLY good pulls in this box. Everything arrived in perfect condition as well.
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Albin Baumann
★★★★★
Got some REALLY good pulls in this box. Everything arrived in perfect condition as well.
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Sam Metze
★★★★★
Came quick, nothing seems resealed, opened an ex card on my 2nd pack and everything is in there.