Last Updated: February 24, 2024

At Borderland Vault, we want customers to clearly understand the conditions that apply to returns and refunds.

Return Window

Eligible products may be returned within:

30 days from the date of delivery

Return Conditions

Returned products must be:

• In the same condition in which they were received

• Unused and undamaged

• In their original packaging

• Complete with included accessories, inserts, or components where applicable

Proof of purchase or an order number may be required.

Trading Cards and Sealed Collectibles

Due to the collectible nature of trading card products, sealed items must remain unopened and in their original sealed condition to qualify for a change-of-mind return.

This may include:

• Booster boxes

• Booster packs

• Hobby boxes

• Display cases

• Factory-sealed collectible products

• Other sealed trading card products

Opened, unsealed, altered, or tampered-with collectible products may not qualify for a change-of-mind return unless they arrived damaged, defective, or incorrect.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us as soon as possible.

Please include:

• Your order number

• A description of the issue

• Clear photographs where appropriate

Return Authorization

Please contact us before sending any return.

Email: support@borderlandtreasures.com

Refunds

Once a return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Non-Returnable Items

The following may not qualify for change-of-mind returns:

• Opened booster packs

• Opened booster boxes

• Opened hobby boxes

• Unsealed collectible products

• Products showing signs of use, damage, alteration, or tampering

• Items clearly marked as final sale where permitted by law

Nothing in this policy limits rights that cannot legally be excluded.

Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders that have already entered the shipping process may no longer be eligible for cancellation.

Contact Information

Borderland Vault
Inside The Shoppes at Solana
750 Sunland Park Dr
El Paso, TX 79912
United States

Email: support@borderlandtreasures.com

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PRIVACY POLICY

Last Updated: February 24, 2024

This Privacy Policy explains how Borderland Vault may collect, use, disclose, and protect information when you visit our website, place an order, contact us, or otherwise use our services.

Information We Collect

Depending on how you interact with our store, we may collect information such as:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number

• Order information

• Transaction information

• Customer service communications

• IP address

• Browser and device information

• Website usage information

Payment information may be processed directly by third-party payment providers.

How We Use Information

We may use customer information to:

• Process and fulfill orders

• Provide shipping and tracking information

• Communicate regarding purchases

• Provide customer support

• Process returns and refunds

• Detect and prevent fraud or abuse

• Improve our website and services

• Maintain transaction records

• Comply with applicable legal obligations

Shopify and Service Providers

Our online store may use Shopify and other third-party providers for ecommerce, hosting, payments, analytics, fulfillment, shipping, fraud prevention, and related services.

These providers may process information according to their own privacy practices and applicable law.

Cookies

Our website may use cookies and similar technologies to:

• Operate essential website functions

• Maintain shopping cart sessions

• Remember preferences

• Analyze website performance

• Improve customer experience

• Support advertising and measurement tools where applicable

You may control certain cookies through your browser settings.

Sharing of Information

We may share personal information with service providers where reasonably necessary to operate our business.

This may include:

• Ecommerce platforms

• Payment processors

• Shipping providers

• Fulfillment partners

• Analytics services

• Fraud prevention services

• Customer support services

We may also disclose information where required by law.

Data Retention

We may retain customer information for as long as reasonably necessary to:

• Fulfill orders

• Provide customer support

• Maintain business records

• Resolve disputes

• Prevent fraud

• Meet legal, accounting, tax, or regulatory obligations

Data Security

We use reasonable administrative and technical measures intended to protect customer information.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Your Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion.

Contact Information

For privacy-related questions:

Borderland Vault
Inside The Shoppes at Solana
750 Sunland Park Dr
El Paso, TX 79912
United States

Email: support@borderlandtreasures.com

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TERMS OF SERVICE

Last Updated: February 24, 2024

These Terms of Service govern your access to and use of the Borderland Vault website and services.

By using our website or submitting an order, you agree to these Terms.

Online Store

Borderland Vault operates a retail store selling physical products including trading cards, sports cards, sealed collectibles, and related accessories.

Product availability may change.

Product Information

We make reasonable efforts to accurately display:

• Product descriptions

• Pricing

• Availability

• Product condition

• Images

• Specifications

Minor differences in packaging, colors, manufacturer designs, or appearance may occur.

Pricing

Prices are displayed on our website and during checkout.

Prices may change without prior notice.

The price accepted during checkout generally applies to the transaction, subject to correction of obvious pricing or technical errors where permitted by law.

Orders

Submitting an order does not necessarily mean that an order has been accepted.

Where legally permitted, we may cancel or refuse an order due to circumstances such as:

• Product unavailability

• Payment authorization failure

• Fraud concerns

• Incorrect pricing

• Technical errors

• Suspected unauthorized transactions

If we cancel a paid order, the applicable payment will be refunded.

Payments

Payments are processed through supported third-party payment providers.

Customers are responsible for providing accurate billing and payment information.

Shipping

Shipping information, processing times, and delivery estimates are governed by our Shipping Policy.

Returns

Returns and refunds are governed by our Return and Refund Policy.

Customers should review return requirements before opening sealed collectible products.

Product Authenticity

We make reasonable efforts to source and sell legitimate physical products.

Third-party names, logos, and trademarks remain the property of their respective owners.

Unless expressly stated otherwise, Borderland Vault is not necessarily affiliated with or endorsed by third-party manufacturers or trademark owners.

Prohibited Uses

You may not use our website:

• For unlawful activities

• To attempt fraud

• To interfere with website security

• To distribute malicious software

• To impersonate another person

• To interfere with normal store operations

Third-Party Services

Our store may use third-party providers for payments, ecommerce functionality, hosting, shipping, fulfillment, analytics, or other services.

Limitation of Liability

To the maximum extent permitted by applicable law, Borderland Vault will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or products.

Nothing in these Terms limits liability that cannot legally be limited.

Changes to These Terms

We may update these Terms when necessary.

The current version will be published on our website.

Contact Information

Borderland Vault
Inside The Shoppes at Solana
750 Sunland Park Dr
El Paso, TX 79912
United States

Email: support@borderlandtreasures.com